Complaint & ticketing
Every complaint logged, assigned and visible until it is closed.
- Multi-channel complaint capture
- Priority, SLA and escalation
- Engineer assignment by skill and area
- Customer updates at each stage
Services
Gestion de centre de service & contrats de maintenance
Réclamations, techniciens et contrats — clôturés dans les délais
Vue d'ensemble
Ce que cela résout
Any business that services what it sells has the same problem: complaints arrive faster than they close, contracts lapse unnoticed, and nobody can say which engineer is actually productive.
This runs the full service cycle — complaint to assignment to closure — with AMC contracts, spare parts and preventive visits handled in the same system, so renewals get chased and visits get scheduled without anyone maintaining a diary.
Service & maintenance
Réclamations, techniciens et contrats — clôturés dans les délais
Demander une démo et un devisOu écrivez à quote@iiwebs.com
Factures et avoirs conformes à la fiscalité
What is inside Service Centre & AMC Management
Every module below is included. Anything you do not need can be switched off for your deployment rather than cluttering the screens your team uses every day.
Field engineers
The mobile side, for people who are never at a desk.
- Mobile app with job list
- Check-in, photos and digital signature
- Spare consumption from van stock
- Travel and expense capture
AMC contracts
Recurring revenue that renews because it was chased on time.
- Contract creation and coverage terms
- Preventive visit scheduling
- Renewal reminders and quotations
- Contract profitability per customer
Spares & warranty
Parts tracked from the store to the van to the machine.
- Van stock per engineer
- Spare consumption against job
- Warranty validation and claims
- Defective part return tracking
Installations & assets
Knowing what you installed, where, and when it was last touched.
- Installed base with serial numbers
- Site and asset history
- Warranty and contract status per asset
- Replacement and upgrade tracking
Service reporting
SLA performance and engineer productivity, measured rather than guessed.
- SLA compliance and breach analysis
- Engineer productivity and first-time fix
- Repeat complaint analysis
- AMC renewal and revenue
Oui. C'est une application web responsive, et l'appareil photo du téléphone sert de lecteur de codes-barres. Les scanners physiques sont également pris en charge.
Configuré selon votre fonctionnement réel
Equipment manufacturers
Installed base, warranty and AMC for everything you have sold.
Lift and escalator companies
Statutory preventive schedules, site history and engineer routing.
Appliance and electronics service
High complaint volume with spare parts and warranty claims.
IT and facilities service providers
Multi-site contracts with SLAs and periodic reporting.
Passage à l'échelle
Trois façons de l'exploiter
Cloud infogéré
We host it on our own NVMe infrastructure, monitored around the clock, with backups, SSL and updates handled. Most clients choose this and never think about servers again.
- Rien à installer ni à maintenir
- 99,9 % de disponibilité visée
- Sauvegardes automatiques avec restauration testée
- Évolue à mesure que vous ouvrez des sites
Votre propre serveur
Deployed on hardware or a cloud account you control, for organisations whose policy or regulator requires data to stay in a specific place.
- Votre infrastructure, votre contrôle
- Sur site ou sur votre compte cloud
- Nous installons, sécurisons et transmettons
- Contrat de support disponible
Accès mobile
The parts of the system that belong on a phone go on a phone — field staff, approvals, dashboards and anything captured away from a desk.
- Android et iOS
- Saisie hors ligne avec synchronisation
- Accès mobile par rôle
- Publié sous vos propres comptes
Inclus
Ce qui accompagne chaque système que nous construisons
Vous en êtes propriétaire
Source code, data and documentation are handed over on full payment. No lock-in, no per-user licence that grows into a tax on your own growth.
Configuré, pas imposé
We map your existing process first and shape the system around it. You should not have to change how your business works to suit software you paid for.
Migration incluse
Your existing data — masters, balances, history — is mapped, trial-imported and reconciled against records you already trust before anything goes live.
Formation et transmission
Your team is trained on the workflows they actually use, with documentation, and we stay close through the first month of live running.
L'IA là où elle apporte vraiment
Agents and automation can be layered on afterwards — document reading, reminders, reporting on demand — once the core system is running and proven.
Support et maintenance
Ongoing maintenance with agreed response windows, updates and monitoring, from the same team that built it.
Related systems
Other systems businesses like yours run
Every system below shares the same core, so two of them running side by side share one login, one stock table and one set of reports rather than becoming two islands.
Gestion de salon, spa & bien-être
Rendez-vous, coiffeurs et forfaits sans agenda papier
View systemGestion de salle de sport & centre de fitness
Des abonnements qui se renouvellent et des membres qui reviennent
View systemSystème de gestion multi-hôpitaux
Un seul système pour chaque hôpital, unité et service que vous dirigez
View system
Questions
Les questions qu'on nous pose sur ce système
Can engineers work offline in a basement or a lift shaft?
Yes. The mobile app holds the job list, captures work done, photos and signatures offline, and syncs when signal returns — which is exactly where this kind of work happens.
Does it chase AMC renewals automatically?
Yes. Contracts approaching expiry generate reminders and draft renewal quotations on a schedule you set, so renewals are not dependent on someone remembering.
No cost · No obligation
Demander une démo et un prix ferme
Tell us how many branches, roughly how many users and what you run today. Within two working days you get a written scope, a timeline and a fixed price — and a demo on your own data if you want one.