Complaint & ticketing
Every complaint logged, assigned and visible until it is closed.
- Multi-channel complaint capture
- Priority, SLA and escalation
- Engineer assignment by skill and area
- Customer updates at each stage
الخدمات
إدارة مراكز الخدمة & عقود الصيانة
الشكاوى والفنّيون والعقود — تُغلق في وقتها دائماً
نظرة عامة
ما الذي يحلّه
Any business that services what it sells has the same problem: complaints arrive faster than they close, contracts lapse unnoticed, and nobody can say which engineer is actually productive.
This runs the full service cycle — complaint to assignment to closure — with AMC contracts, spare parts and preventive visits handled in the same system, so renewals get chased and visits get scheduled without anyone maintaining a diary.
الخدمة & الصيانة
الشكاوى والفنّيون والعقود — تُغلق في وقتها دائماً
اطلب عرضاً توضيحياً وعرض سعرأو راسل quote@iiwebs.com
فواتير وإشعارات دائن متوافقة ضريبياً
What is inside Service Centre & AMC Management
Every module below is included. Anything you do not need can be switched off for your deployment rather than cluttering the screens your team uses every day.
Field engineers
The mobile side, for people who are never at a desk.
- Mobile app with job list
- Check-in, photos and digital signature
- Spare consumption from van stock
- Travel and expense capture
AMC contracts
Recurring revenue that renews because it was chased on time.
- Contract creation and coverage terms
- Preventive visit scheduling
- Renewal reminders and quotations
- Contract profitability per customer
Spares & warranty
Parts tracked from the store to the van to the machine.
- Van stock per engineer
- Spare consumption against job
- Warranty validation and claims
- Defective part return tracking
Installations & assets
Knowing what you installed, where, and when it was last touched.
- Installed base with serial numbers
- Site and asset history
- Warranty and contract status per asset
- Replacement and upgrade tracking
Service reporting
SLA performance and engineer productivity, measured rather than guessed.
- SLA compliance and breach analysis
- Engineer productivity and first-time fix
- Repeat complaint analysis
- AMC renewal and revenue
نعم. النظام عبر الويب ومتجاوب، ويمكن استخدام كاميرا الهاتف كقارئ باركود. كما يدعم الماسحات المخصّصة.
مهيّأ وفق طريقة عملك الفعلية
Equipment manufacturers
Installed base, warranty and AMC for everything you have sold.
Lift and escalator companies
Statutory preventive schedules, site history and engineer routing.
Appliance and electronics service
High complaint volume with spare parts and warranty claims.
IT and facilities service providers
Multi-site contracts with SLAs and periodic reporting.
التوسّع
ثلاث طرق لتشغيله
سحابة مُدارة
We host it on our own NVMe infrastructure, monitored around the clock, with backups, SSL and updates handled. Most clients choose this and never think about servers again.
- لا شيء لتثبيته أو صيانته
- هدف توافر 99.9%
- نسخ احتياطي تلقائي مع استعادة مختبَرة
- يتوسّع مع إضافة فروع جديدة
خادمك الخاص
Deployed on hardware or a cloud account you control, for organisations whose policy or regulator requires data to stay in a specific place.
- بنيتك التحتية وتحكّمك أنت
- داخل مقرّك أو على حسابك السحابي
- نثبّت ونحصّن ونسلّم
- عقد دعم متاح
الوصول عبر الجوال
The parts of the system that belong on a phone go on a phone — field staff, approvals, dashboards and anything captured away from a desk.
- أندرويد و iOS
- إدخال دون اتصال مع مزامنة
- وصول عبر الجوال حسب الدور
- منشور تحت حساباتك الخاصة
مشمول
ما يرافق كل نظام نبنيه
ملك لك بالكامل
Source code, data and documentation are handed over on full payment. No lock-in, no per-user licence that grows into a tax on your own growth.
مهيّأ لا مفروض
We map your existing process first and shape the system around it. You should not have to change how your business works to suit software you paid for.
الترحيل مشمول
Your existing data — masters, balances, history — is mapped, trial-imported and reconciled against records you already trust before anything goes live.
التدريب والتسليم
Your team is trained on the workflows they actually use, with documentation, and we stay close through the first month of live running.
الذكاء الاصطناعي حيث يستحقّ فعلاً
Agents and automation can be layered on afterwards — document reading, reminders, reporting on demand — once the core system is running and proven.
الدعم والصيانة
Ongoing maintenance with agreed response windows, updates and monitoring, from the same team that built it.
Related systems
Other systems businesses like yours run
Every system below shares the same core, so two of them running side by side share one login, one stock table and one set of reports rather than becoming two islands.
إدارة الصالونات & المنتجعات الصحية
المواعيد والمصفّفون والباقات دون دفتر مواعيد
View systemإدارة النوادي الرياضية & مراكز اللياقة
اشتراكات تتجدّد وأعضاء يواصلون الحضور
View systemنظام إدارة المستشفيات المتعدّدة
نظام واحد لكل مستشفى ووحدة وقسم تديره
View system
أسئلة
الأسئلة التي تصلنا عن هذا النظام
Can engineers work offline in a basement or a lift shaft?
Yes. The mobile app holds the job list, captures work done, photos and signatures offline, and syncs when signal returns — which is exactly where this kind of work happens.
Does it chase AMC renewals automatically?
Yes. Contracts approaching expiry generate reminders and draft renewal quotations on a schedule you set, so renewals are not dependent on someone remembering.
No cost · No obligation
اطلب عرضاً توضيحياً وسعراً ثابتاً
Tell us how many branches, roughly how many users and what you run today. Within two working days you get a written scope, a timeline and a fixed price — and a demo on your own data if you want one.