Complaint & ticketing
Every complaint logged, assigned and visible until it is closed.
- Multi-channel complaint capture
- Priority, SLA and escalation
- Engineer assignment by skill and area
- Customer updates at each stage
Servicios
Gestión de servicio técnico & contratos de mantenimiento
Avisos, técnicos y contratos — cerrados a tiempo, siempre
Visión general
Qué resuelve
Any business that services what it sells has the same problem: complaints arrive faster than they close, contracts lapse unnoticed, and nobody can say which engineer is actually productive.
This runs the full service cycle — complaint to assignment to closure — with AMC contracts, spare parts and preventive visits handled in the same system, so renewals get chased and visits get scheduled without anyone maintaining a diary.
Servicio & mantenimiento
Avisos, técnicos y contratos — cerrados a tiempo, siempre
Solicitar demo y presupuestoO escriba a quote@iiwebs.com
Facturas y abonos conformes a la fiscalidad
What is inside Service Centre & AMC Management
Every module below is included. Anything you do not need can be switched off for your deployment rather than cluttering the screens your team uses every day.
Field engineers
The mobile side, for people who are never at a desk.
- Mobile app with job list
- Check-in, photos and digital signature
- Spare consumption from van stock
- Travel and expense capture
AMC contracts
Recurring revenue that renews because it was chased on time.
- Contract creation and coverage terms
- Preventive visit scheduling
- Renewal reminders and quotations
- Contract profitability per customer
Spares & warranty
Parts tracked from the store to the van to the machine.
- Van stock per engineer
- Spare consumption against job
- Warranty validation and claims
- Defective part return tracking
Installations & assets
Knowing what you installed, where, and when it was last touched.
- Installed base with serial numbers
- Site and asset history
- Warranty and contract status per asset
- Replacement and upgrade tracking
Service reporting
SLA performance and engineer productivity, measured rather than guessed.
- SLA compliance and breach analysis
- Engineer productivity and first-time fix
- Repeat complaint analysis
- AMC renewal and revenue
Sí. Es una aplicación web adaptable y la cámara del móvil sirve como lector de códigos de barras. También admite lectores físicos.
Configurado según cómo trabaja realmente
Equipment manufacturers
Installed base, warranty and AMC for everything you have sold.
Lift and escalator companies
Statutory preventive schedules, site history and engineer routing.
Appliance and electronics service
High complaint volume with spare parts and warranty claims.
IT and facilities service providers
Multi-site contracts with SLAs and periodic reporting.
Escalado
Tres formas de ponerlo en marcha
Nube gestionada
We host it on our own NVMe infrastructure, monitored around the clock, with backups, SSL and updates handled. Most clients choose this and never think about servers again.
- Nada que instalar ni mantener
- 99,9 % de disponibilidad objetivo
- Copias automáticas con restauración probada
- Escala a medida que abre sucursales
Su propio servidor
Deployed on hardware or a cloud account you control, for organisations whose policy or regulator requires data to stay in a specific place.
- Su infraestructura, su control
- On-premise o en su cuenta cloud
- Instalamos, reforzamos y entregamos
- Contrato de soporte disponible
Acceso móvil
The parts of the system that belong on a phone go on a phone — field staff, approvals, dashboards and anything captured away from a desk.
- Android e iOS
- Captura sin conexión con sincronización
- Acceso móvil por rol
- Publicado con sus propias cuentas
Incluido
Lo que acompaña a cada sistema que construimos
Es suyo por completo
Source code, data and documentation are handed over on full payment. No lock-in, no per-user licence that grows into a tax on your own growth.
Configurado, no impuesto
We map your existing process first and shape the system around it. You should not have to change how your business works to suit software you paid for.
Migración incluida
Your existing data — masters, balances, history — is mapped, trial-imported and reconciled against records you already trust before anything goes live.
Formación y entrega
Your team is trained on the workflows they actually use, with documentation, and we stay close through the first month of live running.
IA donde aporta de verdad
Agents and automation can be layered on afterwards — document reading, reminders, reporting on demand — once the core system is running and proven.
Soporte y mantenimiento
Ongoing maintenance with agreed response windows, updates and monitoring, from the same team that built it.
Related systems
Other systems businesses like yours run
Every system below shares the same core, so two of them running side by side share one login, one stock table and one set of reports rather than becoming two islands.
Gestión de salón, spa & bienestar
Citas, estilistas y bonos sin la agenda de papel
View systemGestión de gimnasio & centro deportivo
Cuotas que se renuevan y socios que siguen viniendo
View systemSistema de gestión multihospitalaria
Un solo sistema para cada hospital, unidad y servicio que dirige
View system
Preguntas
Las preguntas que nos hacen sobre este sistema
Can engineers work offline in a basement or a lift shaft?
Yes. The mobile app holds the job list, captures work done, photos and signatures offline, and syncs when signal returns — which is exactly where this kind of work happens.
Does it chase AMC renewals automatically?
Yes. Contracts approaching expiry generate reminders and draft renewal quotations on a schedule you set, so renewals are not dependent on someone remembering.
No cost · No obligation
Solicitar una demo y un precio cerrado
Tell us how many branches, roughly how many users and what you run today. Within two working days you get a written scope, a timeline and a fixed price — and a demo on your own data if you want one.